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Deliveries are made daily from Monday to Friday as long as the products ordered are in stock. If they are not in stock we will notify you of the estimated delay.
No shipments are made on weekends.
Transit time (There may be variations, see previous point)
- Peninsula, Balearic Islands, Canary Islands and Portugal: 24 - 48 h. Once the status of your order has been shipped.
- Europe: No shipments are made. Write to us at firstname.lastname@example.org for more information about our points of sale.
The following are approximate shipping prices. The price indicated in the purchase summary of your order will always prevail.
- Mainland Spain: 4,24 € (free from 60 € purchase).
- Balearic Islands: 7 € (free from 60 € purchase).
- Canary Islands: 22,50 € + 6,85 € (purchase value >150 €) / 16 € (purchase value <150 €) to be paid by the buyer when picking up her parcel.
RETURNS AND EXCHANGES
Guaranteed size exchange
If you haven't got your size right, you can exchange it quickly and easily. Here's how: Make an exchange request through your account, we will validate it and you will receive an email confirming the size change. Once you have paid the shipping costs, we will send you your Cocoro. If the size you want is not available, you can try another model. In this case, if the new model costs more than the one you want to return, you will also have to pay the difference in price. If it costs less, Cocoro will refund the difference.
You have 30 days from the date of purchase to request an exchange.
If you are on the Spanish mainland or in the Balearic Islands
A courier will come to your address to deliver your new order. Open the package immediately, inside you will find an identified Post Office envelope. Insert the product you want to return, close the envelope and give it to the courier.
If you are in the Canary Islands
Send us the items you wish to return, in their original packaging and with the return slip generated in your customer area. When we receive your package we will send you the corresponding exchange. Our address is:
Cocorointim S.L. - Returns Attention
REFERENCE OF YOUR PURCHASE
c. Zamora, 45, 2n 2a
08005 Barcelona - Spain
We only accept exchanges of unused products that are in perfect condition and have all the labels. Properly packaged to avoid damage to the product if travelling from the Canary Islands.
COST OF SIZE EXCHANGE
The cost of shipping the change of size of non-defective items will be paid by the customer. The cost of shipping defective items or items that correspond to a shipping error on the part of Cocoro is initially borne by the customer. However, once the condition of the goods has been checked, the specified instructions have been followed and proof of payment has been provided, Cocorointim S.L. will reimburse the shipping costs.