Legal notice

This privacy policy applies to the processing of user data from the website.


Company: Cocoro New S.L.

Address: Carrer Zamora, 45 2n 2a – 08005 Barcelona

Contact: | Tel. 693 760 903
CIF/NIF: B44825024

Every time that when using the website you provide us with Personal Data (or we need to access it), be it to navigate the website, use its services or functionalities, or buy our products, the following will apply:

-    This Privacy Policy and Cookies Policy

-    The Conditions of Use in force at any time

It is important that you read these texts in order to make sure you’re in agreement with them.


What do we refer to by Personal Data?

We refer to any type of information that allows us to identify you, such as your name and surnames, e-mail, shipping or billing addresses, phone number, type of device or credit/debit card number, etc. (from now on, “Personal Data”).


In compliance with Organic Law 15/1999, of December 13, Protection of Personal Data, Cocoro New S.L. informs that:

-    The personal data that you facilitate will be included in an automated file of personal data

-    We use Icommkt as a marketing automation platform. The personal data you provide to us for that purpose will be transferred to Icommkt and processed in accordance to its Privacy Policy and Terms.

Cocoro New S.L. guarantees the security and confidentiality of the data. This way, it is committed to fulfilling its obligation of secrecy of personal data, and its duty to keep them and take all necessary measures to prevent alteration, loss, treatment or unauthorized use. Therefore, information about our customers will not be used for commercial purposes or assigned to third parties.

The customers of may at any time exercise the right of access, rectification, cancellation and opposition. You can do this by:

-    Contacting the Data Protection Manager by certified mail at Cocoro New S.L. at, Carrer Zamora, 45 2n 2a – 08005 Barcelona

-    Contacting us through our Contact section

-    Sending us an email to

Cocoro New S.L. will treat the website users’ personal data in the following way:


“Register form” in order to get 5% welcome discount and subscribe to the newsletter.

Purpose 1: to manage your request and send you an email with a discount code and access data to your customer account.

Purpose 2: to register your email and open a customer account so that you can apply the discount on your next purchase.

Purpose 3: to send news, offers and promotions from the Cocoro website.


“Order and payment form”- your data will be stored with the following purpose:

-    carry out the purchase order of the products you request

-    if necessary, contact you via email, phone calls, SMS or other electronic means of communication in relation to your order

The information provided will be shared with the transport company so that they can:

- inform you of the status of your order (via email or SMS)

- get your package delivered

- get in touch with you in case of delivery incident

Unless expressly stated otherwise, the data requested in the forms are necessary for the purposes indicated. Failure to provide them will imply that the corresponding request cannot be addressed.

Contact Form and other queries (those that can be addressed through the email accounts that appear in the Contact section of the website), your data is stored in order to:

- attend the query in question, together with the sending of the information required by the user about the activity and services of Cocoro New S.L.

Unless expressly stated otherwise, the data requested in the forms are necessary for the purposes indicated. Failure to provide them will imply that the corresponding request cannot be addressed.


The Personal Data will be kept:


“Order and payment form”: 

Your information will be kept for the needed time and until the objectives for which they were obtained are achieved. In the case of services, the information will be stored until the service is finalized.

In the rest of the cases, we will keep your personal data until your account has been settled, the legal claims or disputes have been resolved, if they exist, and there is no risk of fraudulent activity. If your data is deleted, your account will go into inactive status.

Once the relationship is concluded, to the extent that the personal data of the interested parties are relevant for the purposes of's liability vis-à-vis the adhered entities, these data will be kept, duly blocked, at the disposal of the judicial authorities or the competent public administrations, for the requirement of the responsibilities derived from the treatment for the period of prescription of the same.

“Contact form” and other queries: your data will be kept until you ask us to delete them.


At times, we will obtain information from your device to improve our services. It will be used for statistical purposes about our visitors and the use they make of our site. This information will not contain any personal details.

The information will be collected through a cookie file. Cookies are automatically downloaded to your device. The cookie file is stored on your hard drive since the cookies contain information that is transferred to your hard drive. This action will help us improve our website and the service we offer you.

All devices can decline the use of cookies, by activating the necessary adjustments in your browser. Please keep in mind that if you decline its use you may not have access to some areas of our website.

We may use cookies to display advertising of interest on internet sites. Advertising would be based on your visits to our website and Google Analytics data could also be used. If you do not agree, you can access Google advertising opt-out page to not be subject to study.


Cocoro New S.L. is not responsible for any illicit or inappropriate use of the information contained on the Cocoro New S.L. website, in accordance with the legally established limits.

The website may contain links to other, third-party pages that Cocoro New S.L.does not control. As such, Cocoro New S.L. does not assume any responsibility for content that appears on third-party websites.


Cocoro New S.L. does not accept any responsibility arising from the exchange of information among users through its website. In particular, no responsibility is assumed for any use of the website by minors, including any case where the content that is accessed offends or otherwise harms them.


Cocoro New S.L. reserves the right to update, modify, or eliminate information contained on its website as well as its presentation or configuration, at any time, without prior notice, and without assuming any responsibility for doing so.



Cocoro New S.L. does not assume any responsibility arising from technical problems or errors with information systems, and our company cannot be held responsible for damages that occur while connected to the internet or that are otherwise outside of our control including any third-party’s unlawful interference with an internet connection.

We are also not liable for any potential damages or losses that the user may suffer as a result of errors, defects, or omissions in the information that we provide when it comes from third-party sources.



Cocoro New S.L. retains all legal rights concerning the content, design, and source code of this page including, but not limited to, the photographs, images, text, logos, designs, brands, commercial names, and dates that are included on the website.

Visitors to the website are advised that these rights are protected by Spanish and international legislation regarding intellectual and industrial property.


These general conditions shall be interpreted under the laws in force in Spain on this subject, which will be applied subsidiarily in all that is not provided for in these conditions. (Law 34/2002 of 11 July on Information Services and Electronic Commerce). These General Conditions are governed by Spanish law. The parties are subject, at their request, to have the resolution of all conflicts in the courts and tribunals of the company’s domicile and reject all other jurisdictions.